Frequently Asked Questions

Welcome to the hoard. Here are answers to a few questions you might have before placing your order. If your question is not answered below, our tiny dragon support team is happy to help.

Are your products made to order?

Yes. Each item is made especially for you after your order is placed.

This means we do not keep a giant warehouse full of unsold treasures. Instead, your order joins the production queue and is created just for you before it begins its journey to your bookish lair.

Where do you ship?

We currently ship to addresses within the United States.

Our tiny dragon is focused on making the USA launch as smooth as possible before expanding the hoard to additional locations.

How long does shipping take?

Please allow approximately 2–5 business days for production. Once your order has been produced, standard shipping within the United States generally takes approximately 3–7 business days.

That means your order may take approximately 5–12 business days in total from the time you place your order to its estimated delivery.

These timeframes are estimates, not magical delivery promises. Holidays, high-volume periods, severe weather, carrier delays, and other circumstances outside our control may occasionally add a little extra time to the journey.

For more information, please visit our Shipping Policy.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow up to 48 hours for tracking information to become active. Sometimes the tracking dragon needs a little time to wake up and start moving.

Can I change or cancel my order?

Because our products are made to order, we cannot guarantee changes or cancellations after an order has been placed.

If you need to change or cancel your order, please contact us as soon as possible at support@theoverbookeddragon.com .

If production has not yet started, we may be able to help. Once your item has entered production or has shipped, changes and cancellations may no longer be possible.

Do you accept returns or exchanges?

Because our products are made to order, we generally do not accept returns or exchanges for reasons such as ordering the wrong size, choosing the wrong color, or changing your mind.

Please check the product details and size chart carefully before placing your order. We know that adding “just one more” item to the book hoard can be exciting, but measuring first helps prevent sizing surprises later.

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery.

For more information, please review our Return and Refund Policy.

What if I ordered the wrong size?

Please check the size chart and product details carefully before placing your order. We cannot generally offer returns or exchanges if the wrong size was ordered.

If you believe the item you received does not match the size you ordered, please contact us. We will gladly take a look and investigate what happened.

What if my item arrives damaged or defective?

Please contact us within 14 days of delivery at support@theoverbookeddragon.com .

Please include:

• your order number;
• a brief description of the issue;
• clear photos of the item; and
• photos of the packaging if it arrived damaged.

After reviewing your request, we may offer a replacement, refund, or another appropriate solution. If the mistake is ours, we will do our best to make it right.

What if my package is delayed or lost?

If your package appears to be lost or has not arrived within a reasonable time after the estimated delivery date, please contact us at support@theoverbookeddragon.com .

We will review the tracking information and, where possible, work with our fulfillment partners and the shipping carrier to investigate the issue.

Please keep in mind that shipping delays can happen because of carrier delays, severe weather, holidays, operational disruptions, or incorrect address information. Even tiny dragons cannot control every step of the delivery journey.

Can I update my shipping address after placing an order?

If you notice an error in your shipping address, please contact us as soon as possible at support@theoverbookeddragon.com .

We may be able to update the address if production has not yet started. Once an order has entered production or shipped, we may no longer be able to make changes.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please give your order the right map before sending it off on its adventure.

Can product colors look different from the images?

Colors may appear slightly different depending on your screen, device settings, lighting, and the printing process.

We make reasonable efforts to display product colors as accurately as possible, but your screen may show a slightly different version of the treasure.

How can I contact The Overbooked Dragon?

If you have questions about our products, your order, shipping, returns, or anything else related to the book hoard, please contact us at:

support@theoverbookeddragon.com

We aim to respond within 2–3 business days.

Thank you for your patience while our tiny support dragon gathers the relevant scrolls.