Refund policy
At The Overbooked Dragon, each item is made especially for you after you place your order. Because our products are produced on demand, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, choosing the wrong color, or changing your mind.
However, if your order arrives damaged, defective, misprinted, or incorrect, we will gladly help make it right.
Returns and Exchanges
Because our products are made to order, we do not accept returns or exchanges unless the item you received is damaged, defective, misprinted, or incorrect.
Please make sure to carefully check the product description, size chart, color, and shipping details before placing your order.
We cannot accept returns or exchanges for:
- ordering the wrong size;
- choosing the wrong color;
- entering an incorrect shipping address;
- changing your mind after purchase;
- buyer’s remorse;
- minor color differences between your screen and the printed product;
- delays caused by shipping carriers.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery at:
[support@theoverbookeddragon.com]
Please include:
- your order number;
- a brief description of the issue;
- clear photos of the item;
- photos of the packaging, if the package arrived damaged.
After reviewing your request, we may offer a replacement, refund, or another appropriate solution depending on the issue.
Refunds
If your refund is approved, it will be issued to your original payment method.
Please note that it may take several business days for your bank or credit card provider to process and post the refund.
Shipping costs are generally non-refundable unless the refund is due to an error on our part, such as a defective, damaged, or incorrect item.
Replacements
If your item is damaged, defective, misprinted, or incorrect, we may send a replacement at no additional cost after reviewing your claim.
In most cases, you do not need to return the defective item unless we specifically ask you to do so.
Wrong Address or Failed Delivery
Customers are responsible for providing a correct and complete shipping address at checkout.
If an order is returned to sender due to an incorrect, incomplete, or undeliverable address, we may be able to arrange a reshipment. Additional shipping costs may apply.
We are not responsible for orders lost due to incorrect shipping information provided by the customer.
Lost Packages
If your package appears to be lost in transit, please contact us at:
[support@theoverbookeddragon.com]
We will review the tracking information and work with our fulfillment and shipping partners where possible.
Please note that we are not responsible for delays caused by shipping carriers, customs, weather events, or other circumstances outside our control.
Order Cancellations
Because each item is made to order, we cannot guarantee cancellations once an order has been placed.
If you need to cancel an order, please contact us as soon as possible at:
[support@theoverbookeddragon.com]
If production has not yet started, we may be able to cancel the order. If the order is already in production or has shipped, it cannot be cancelled.
Contact Us
If you have any questions about returns, refunds, replacements, or your order, please contact us at:
The Overbooked Dragon
Email: [support@theoverbookeddragon.com]
Website: [theoverbookeddragon.com]