Shipping policy
At The Overbooked Dragon, all products are made to order. This means that your item is produced especially for you after your order is placed.
We currently ship to addresses within the United States.
Order Processing and Production
After you place an order, your products are sent to our print and fulfillment partners for production.
Because each item is made to order, please allow approximately 2–5 business days for production before your order is shipped.
Production times are estimates and may be longer during holidays, promotional periods, high-volume periods, or due to circumstances outside our control.
Shipping Times
After production is complete, your order will be shipped to the address provided at checkout.
Standard shipping within the United States generally takes approximately 3–7 business days after production.
Shipping times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier, weather, holidays, order volume, and other circumstances outside our control.
The estimated shipping time does not include the production time described above.
Shipping Costs
Shipping costs are calculated based on the products in your order, your delivery address, and the shipping method selected.
Applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on the product, quantity, destination, and shipping method selected.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when tracking is available.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
If your tracking information has not updated for several business days, please contact us at:
support@theoverbookeddragon.com
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order.
If you provide an incorrect or incomplete address, your order may be delayed, returned to the sender, or delivered to the wrong location.
If an order is returned to the sender because of an incorrect, incomplete, or undeliverable address, we may be able to arrange a reshipment. Additional shipping costs may apply.
Lost or Delayed Packages
If your package appears to be lost or has not arrived within a reasonable time after the estimated delivery date, please contact us at:
support@theoverbookeddragon.com
We will review the tracking information and, where possible, work with our fulfillment partners and the shipping carrier to investigate the issue.
Please note that shipping delays may occur due to circumstances outside our control, including carrier delays, severe weather, holidays, operational disruptions, or incorrect address information.
Damaged or Incorrect Orders
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery.
Please include your order number, a description of the issue, and clear photographs of the product and packaging.
For more information, please review our Return and Refund Policy.
Order Changes and Cancellations
Because our products are made to order, we cannot guarantee changes or cancellations after an order has been placed.
If you need to change or cancel an order, please contact us as soon as possible at:
support@theoverbookeddragon.com
If production has not yet started, we may be able to make the requested change or cancel the order. Once production has started or the order has shipped, changes and cancellations may no longer be possible.
Fulfillment Partners
We work with third-party print and fulfillment partners to produce and ship your orders. The specific partner may vary depending on the product, destination, availability, and fulfillment requirements.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping practices, fulfillment arrangements, or legal requirements.
Any changes will be posted on this page with an updated “Last updated” date.
Last updated: 28.07.26
Contact Us
If you have any questions about shipping or your order, please contact us at:
The Overbooked Dragon
Email: support@theoverbookeddragon.com
Website: theoverbookeddragon.com